Terms and conditions
To Order
A default preset color or mandatory options, we reserve the right to assign the options of our choice. You have a period of one week for receipt of quotes validated by our services for editing. We will not be liable if one of the items on it entailed a problem (eg a delivery address different from the billing address).
To validate our control, we need a signed copy of the estimate and the payment of a deposit or the entire order (unless prior agreement). The validation of the order implies acceptance of these terms of sale, the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.
Payment terms
You can pay by check (payable to HHO-Canada), by bank transfer or cash (maximum 1000 $).
For other payment methods, prior agreement from us is necessary, a surcharge of cool is possible depending on the mode of payment.
Deposit required to order (variable amount selont product), the balance must be paid before the start of your order or removal.
Prices
The prices listed on the website are inclusive price in Canadian dollars, given indicative taking into account the TPS and TVQ applicable on the date of the order.
We reserve the right to change the prices listed on the site at any time. Prices do not include delivery costs. A paper bill or by mail will be sent showing the full taxes.
In case of errors on our website or on order, thank you to let us know by contacting us by phone or email.
From the time Retractation
According to Article L.121-20 of the Consumer Code, any consumer has a period of 7 days to exercise its right to "withdraw without having to justify reasons nor to pay penalties, in except the cost of return. "
The buyers, non-professional individuals, benefit from a 7 day cooling off period after the delivery of their order to return the product to the seller for exchange or refund without penalty, except for transport costs and conditioning.
Delivery
Deliveries are made to the address specified on the estimate. The address will be chosen delivery address or if no billing address. The order must include in addition a telephone number for the carrier to provide a date for delivery.
The delivery address must be accessible to the address carrier (heavyweight 19T). Otherwise, representations costs may be affected in addition to the customer.
Any modification or feature should be paid to the order, and may be subject to a chargeback from the vendor / carrier.
Upon receipt of your order, you need to check that it is intact and complete (if open packages).
Upon delivery, it is imperative to check the contents and the condition of the pallet, in case of damaged packaging or missing main rooms, reservations must imperatively be mentioned on the delivery of the carrier. It is your responsibility to make reservations with the carrier, we can not do anything if the reserves were not made at the reception of the parcel.
No claim can be made if reservations were not made in the rules to the carrier upon delivery.
We are in no way responsible for damage to the pallet during transportation.
The transport does not include the warranty on the paint.
After sales service
Any missing service request must be made within one month of the receipt of your order. The application must be sent by email or by post (mentioned in the preamble) comprising SAV mention with your full contact details and the exact purpose of your application.
The service requests on the main parts of the machine (engine, flexible tracks and welded part) will be subject to verification by us.
Any missing VAS applications will be accepted only once for any missing, the transport will be charged.
Warranty
Our products are guaranteed for 1 year parts and labor.
- For parts, you must contact us in advance and in case of our agreement we return (unless otherwise specified by us) return transport at your expense.
If our checks confirm the malfunction, we will replace the part.
- For labor, the customer must contact us in advance. The warranty is made in our workshops in 2871-2881 rue King-Est, Sherbrooke, unless otherwise stated in writing by us.
The service will be unscrewed by up to our commitment to a painted welded, for example, for a service on a painted welded machine disassembly and reassembly of the machine to the customer.
Transportation (Roundtrip) are the responsibility of the Customer whatever the cause of the VAS.
In any case, claims, requests for exchange or refund must be done with our agreement beforehand, no service will be made by direct presentation of the customer, by appointment only.
Responsibility
The seller is only bound by an obligation of means. His liability can not be held liable for damages resulting from the use of the machine outside the scope defined in general terms.
Litigation
These online terms of sale are subject to Canadian laws.
In case of dispute, jurisdiction is given to the competent courts, despite multiple defendants or guarantee.
Diverse/information
As part of the evolution of our machines, we have to change some parts and / or technical characteristics.
Thus online editing technical manuals, may have a lag.
Please accept our apologies.
We inform you that for machines that do not have online editing technical manuals, they are available to customers on request, upon removal machines. In all cases we are available to our customers for technical support.
Intellectual property
All elements of HHO-Canada's website are and remain the exclusive intellectual property of the latter.
Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound. Any single link or hyperlink is strictly prohibited without express written consent from us.
In Personal Data
According to the law relating to data, files and freedoms of January 6, 1978, the name information of buyers may be subject to automated processing.
General Condition of Use
Civil code of Québec (fr)
1468. Le fabricant d’un bien meuble, même si ce bien est incorporé à un immeuble ou y est placé pour le service ou l’exploitation de celui-ci, est tenu de réparer le préjudice causé à un tiers par le défaut de sécurité du bien. Il en est de même pour la personne qui fait la distribution du bien sous son nom ou comme étant son bien et pour tout fournisseur du bien, qu’il soit grossiste ou détaillant, ou qu’il soit ou non l’importateur du bien.
1469. Il y a défaut de sécurité du bien lorsque, compte tenu de toutes les circonstances, le bien n’offre pas la sécurité à laquelle on est normalement en droit de s’attendre, notamment en raison d’un vice de conception ou de fabrication du bien, d’une mauvaise conservation ou présentation du bien ou, encore, de l’absence d’indications suffisantes quant aux risques et dangers qu’il comporte ou quant aux moyens de s’en prémunir.
1473. Le fabricant, distributeur ou fournisseur d’un bien meuble n’est pas tenu de réparer le préjudice causé par le défaut de sécurité de ce bien s’il prouve que la victime connaissait ou était en mesure de connaître le défaut du bien, ou qu’elle pouvait prévoir le préjudice. Il n’est pas tenu, non plus, de réparer le préjudice s’il prouve que le défaut ne pouvait être connu, compte tenu de l’état des connaissances, au moment où il a fabriqué, distribué ou fourni le bien et qu’il n’a pas été négligent dans son devoir d’information lorsqu’il a eu connaissance de l’existence de ce défaut.
Loi sur la protection du consommateur, RLRQ, c. P-40.1
53. Le consommateur qui a contracté avec un commerçant a le droit d’exercer directement contre le commerçant ou contre le fabricant un recours fondé sur un vice caché du bien qui a fait l’objet du contrat, sauf si le consommateur pouvait déceler ce vice par un examen ordinaire. Il en est ainsi pour le défaut d’indications nécessaires à la protection de l’utilisateur contre un risque ou un danger dont il ne pouvait lui-même se rendre compte. Ni le commerçant, ni le fabricant ne peuvent alléguer le fait qu’ils ignoraient ce vice ou ce défaut. Le recours contre le fabricant peut être exercé par un consommateur acquéreur subséquent du bien.